Protect4Sure warranties are a contract of insurance between the insurer and the policyholder. This determines the claims the insurer is legally required to pay.
Designed to meet specific needs, insurance contracts have many features not found in non-insured warranties and are governed by the principle of utmost good faith (uberrima fides). This contrasts with the legal doctrine that covers uninsured warranties, caveat emptor (let the buyer beware).
Protect4Sure Warranties are contracts of Insurance.
To be permitted to sell, or advise on, general insurance products a firm is required to be Authorised and Regulated by the Financial Conduct Authority (FCA); show they meet the FCA standards, known as threshold conditions, and comply with FCA principles and rules about systems and controls.
Once regulated, the firm must ensure it remains fully compliant with FCA regulations and meet many complex requirements including reporting and the capitalisation requirement (the reserve of money that a company holds).
You may be unaware there are companies online who are only able to sell non-insured discretionary "plans" where is no underwriter and, as the plans are not regulated by the FCA, if you are dissatisfied in any way your only option is to make a complaint to the company who supplied the plan. For peace of mind, always check the warranty you purchased is fully insured.
Protect4Sure is directly authorised and regulated by the Financial Conduct Authority and you can check this on the FCA’s Register by visiting the Financial Conduct Authority website, which contains a link to a register of all regulated firms, can be visited at www.fca.org.uk.
Protect4Sure is a trading style of Future 45 LimitedCompany registration number 5407413Data Protection register number. Z933878XFinancial Conduct Authority (FCA) No. 461102Member of the Financial Services Compensation Scheme (FSCS)
Protect4Sure warranties are contracts of insurance, and we are FCA Authorised and Regulated, therefore our policy holders are automatically protected by the Financial Services Compensation Scheme (FSCS) - the UK’s statutory compensation scheme for customers of authorised financial services firms.
What this means is, if the insurer can’t meet its liabilities under the policy, you can claim compensation through the impartial public body – FSCS rather than the company who may be unable to help you.
The FSCS can pay compensation if a firm is unable, or likely to be unable, to pay claims against it. It is an independent body, set up under the Financial Services and Markets Act 2000 (FSMA), and is free buyers of insurance contracts.
The Financial Services Compensation Scheme (FSCS) paid a total of £473m in compensation to 425,760 customers of failed firms during 2018/19 through its free, independent claims service.
Protect4Sure has appointed AutoProtect (MBI) Limited to ensure claims are handled swiftly, in the best way possible, by qualified and experienced professionals. AutoProtect (MBI) Ltd. is an accredited business with the Motor Ombudsman as well as being authorised and regulated by the Financial Conduct Authority under register number 312143.
YOU can check this on the FCA’s Register by visiting the FCA’s website www.FCA.org.uk or by contacting the FCA on 0800 111 676.
We will work to resolve your concerns as quickly as possible.
First, we will retrieve all relevant information from our files and systems and review them together with your comments.
As an FCA Regulated provider of insured protection, we will also consider any relevant guidance published by the Financial Conduct Authority, the Financial Ombudsman Service and any other relevant regulatory guidance previously published.
Tell us and we'll do all we can to resolve the problem.
This can be done over the phone, e-mail or letter. Please quote your policy number or, if you don't have that to hand, your vehicle registration number.
A complaint is an expression of dissatisfaction, whether ultimately justified or not, and we treat any expression of dissatisfaction with our service as cause for a response as a complaint. We listen to your comments, treat them seriously, and learn from them so we can improve our services.
If your concern is in relation to a claim decision or the way your claim was handled, the policy Administrator, AutoProtect (MBI) Limited, will investigate and reply to you directly. - email@protect4sure.co.uk - Phone: 01279 456 500 - Write to: AutoProtect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex CM19 5DY
For concerns in relation to the purchase of your policy, web site or policy terms - email@protect4sure.co.uk - Phone: 0208 404 0004 - Write to: Protect4Sure, Warwick House, Roydon Road, Harlow, Essex CM19 5DY
We aim to confirm, no later than the end of the next business day, who is handling the complaint and provide full details of the complaint procedure.
Once a full investigation has been completed, we will write to you to tell you how we've resolved the problem or our findings based on the information we have on file.
Our priority is to deal with complaints promptly and fairly.
We aim for the end of the next business day. If that's not possible, we'll write to you within five working days to:
- let you know how to contact the person or team dealing with your case - tell you how we've resolved the problem or our findings based on the information we have on file or when you can expect a full response
If things do take a little longer, we'll either respond fully within four weeks, or explain our position and tell you how long a full response will take.
In accordance with guidelines laid down by the Financial Conduct Authority, we must write to you with a final response, and provide details of the Financial Ombudsman Service along with a copy of their leaflet ‘Your Complaint and the Ombudsman’ and a statement confirming that an approach can be made to the Financial Ombudsman Service, within eight weeks of receiving your complaint.
Unless you advise we have misunderstood your concerns, the information on our system is incorrect, inaccurate or you have additional information you would like us to consider, we will consider a complaint closed when we have sent you a final response.
If you're unhappy with our final response, or if we've not given you a final response within 8 weeks of your complaint, you have the right to refer the complaint to the Financial Ombudsman Service. You must do so within 6 months from the date of the final response. Their contact details
Phone: 0800 023 4567 or 0300 123 9123Email: complaint.info@financial-ombudsman.org.ukWrite to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR